Final week, the Workplace for Civil Rights (“OCR”) issued two items of steering on the privateness and safety of protected well being info (“PHI”) when utilizing telehealth companies. One of many paperwork is meant to assist well being care suppliers clarify to sufferers, in plain language, the privateness and safety dangers of utilizing distant communication applied sciences for telehealth (the “Supplier Telehealth Steering”). The opposite offers tricks to sufferers on how one can safeguard their PHI when utilizing video apps and different applied sciences for telehealth (the “Affected person Telehealth Steering”).
The COVID-19 public well being emergency (“PHE”) and OCR’s relaxed HIPAA enforcement and restrictions for telehealth communications in the course of the PHE helped catalyze the widespread use of telehealth by well being care suppliers, resulting in extra potential danger to PHI when utilizing telehealth companies. The 2 items of steering proof OCR’s continued consideration to the HIPAA implications of utilizing telehealth companies.
The Supplier Telehealth Steering clarifies that the Well being Insurance coverage Portability and Accountability Act (collectively, with its implementing laws, “HIPAA”) doesn’t require well being care suppliers to teach sufferers about telehealth dangers. Nonetheless, because the Supplier Telehealth Steering notes, guaranteeing the privateness and safety of PHI can facilitate more practical communication, thereby bettering the standard of care. As such, the Supplier Telehealth Steering is meant to information well being care suppliers who need to voluntarily clarify to sufferers the privateness and safety dangers of telehealth, in addition to methods to scale back these dangers.
The Supplier Telehealth Steering gives the next recommendation:
- Previous to the telehealth session, clarify what telehealth is and the distant communication applied sciences used, which can embody phone, video conferencing apps, messaging applied sciences, and distant affected person monitoring applied sciences.
- Clarify why well being info privateness and safety are vital, together with prevention of identification theft (medical or monetary), embarrassment, bias, and discrimination.
- Clarify the potential dangers to PHI when utilizing distant communication applied sciences and how one can mitigate the dangers.
- Present details about any related distributors’ privateness and safety practices.
- Inform sufferers that they will file a privateness criticism.
The Affected person Telehealth Steering is meant to offer ideas on to sufferers on how one can shield and safe their PHI, together with:
- Be sure you’re in a non-public location in your telehealth appointment.
- Flip off close by gadgets which will overhear or document info.
- Use a private pc or cell gadget.
- Set up obtainable safety updates.
- Use sturdy, distinctive passwords.
- Flip in your lock display screen perform.
- Delete well being info in your gadgets when it’s not wanted.
- Activate multi-factor authentication the place obtainable.
- Activate encryption.
- Keep away from utilizing public wi-fi networks and USB ports.
Because the Supplier Telehealth Steering notes, educating sufferers on the privateness and safety dangers of telehealth companies shouldn’t be required underneath HIPAA. Nonetheless, doing so may theoretically mitigate the chance of a affected person criticism within the occasion that one thing occurs to the affected person’s PHI throughout or due to a telehealth appointment. Since complaints are one of many two main pathways to an OCR investigation and potential enforcement motion, offering this training to sufferers could mitigate enforcement danger.
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