Trendy networks are complicated, typically involving hybrid work fashions and a mixture of first- and third-party purposes and infrastructure. In response, organizations have adopted safety service edge (SSE) options, similar to Cisco Safe Entry, to guard customers no matter the place they’re positioned or what they’re accessing.
This reliance on third-party infrastructure doesn’t solely drive safety threat, it additionally will increase the probability of efficiency outages and disruptions. Oftentimes, these disruptions are the results of service outages and slowdowns in third-party infrastructure, which make it tough for IT groups to detect and remediate the issue. Expertise Insights, a part of Cisco Safe Entry, permits directors to keep up a constructive finish consumer expertise by detecting and responding to connectivity issues as quickly as they happen, all from the identical dashboard they use to handle safety capabilities and entry insurance policies.
Cisco Safe Entry is our flagship Safety Service Edge (SSE) product, which offers all of the instruments you could allow distant and department customers to securely connect with the Web, software-as-a-service (SaaS) purposes, and personal apps. Whereas a lot of those capabilities are targeted on safety, it’s also essential to watch community efficiency, making certain a robust digital expertise with minimal outages and connectivity issues.
Expertise Insights is powered by Cisco ThousandEyes know-how, which allows speedy root trigger identification and backbone from gadget to software and each community in between. In line with the Forrester Whole Financial Influence report for ThousandEyes, the know-how’s finish consumer monitoring capabilities resulted in a 50% productiveness increase for IT and community operations and a 50-80% discount within the time it took to determine intermittent or degraded efficiency, whether or not it was international or localized.
Present a robust consumer expertise and troubleshoot efficiency points
Efficiency issues can originate in lots of sources, together with:
- Units, similar to laptops
- Wi-Fi networks
- Web service suppliers
- Company sources, similar to VPNs or safety instruments
- Functions
For a lot of organizations, it may be a problem to easily detect these issues, not to mention mitigate them. This ends in ongoing, undetected connectivity issues, inflicting a lack of productiveness and finish consumer frustration.
Expertise insights is a digital expertise monitoring (DEM) answer that gives a complete view of endpoint, software, and community efficiency, making it simpler to determine and troubleshoot efficiency issues as they come up. In the end, these capabilities end in a lowered imply time to decision (MTTR) for efficiency incidents.
This consists of a wide range of metrics associated to:
- System – detailed consumer and system info, together with CPU and reminiscence utilization and Wi-Fi sign power.
- Web and community paths – key metrics relating to the community path from the gadget to the Safe Entry gateway, together with latency, packet loss, and jitter.
- Collaboration purposes – computerized efficiency exams for key collaboration instruments, similar to Cisco Webex, Microsoft Groups, and Zoom.
- SaaS purposes – perception into the preferred SaaS purposes, together with the general well being standing and particulars similar to HTTP response occasions and standing codes.
Single-dashboard, single-agent
One of many major advantages of Cisco Safe Entry is a single-dashboard expertise. The answer combines 12 completely different applied sciences and offers unified administration, configuration, and troubleshooting capabilities. Expertise insights is a core part of Safe Entry, which implies all its information and alerts are offered in the identical administration portal as the remainder of Safe Entry’ capabilities. This prevents directors from being pressured to juggle quite a few applied sciences and administration portals, streamlining operations and lowering frustration.
As well as, all Safe Entry capabilities, together with Expertise Insights, depend on the Cisco Safe Shopper, a single agent on the end-user’s machine. This simplifies administration and deployment whereas optimizing workflows.
All at no further price
We acknowledge how essential it’s to have the ability to determine and troubleshoot connectivity issues in an SSE answer, which is why we’re together with it within the base Safe Entry license at no further price. As well as, prospects should purchase a full license for Cisco ThousandEyes for extra superior capabilities and broader protection throughout their community.
Expertise insights is only one functionality of an unbelievable answer
Whereas expertise insights is our newest announcement, Safe Entry consists of many capabilities, together with a safe internet gateway, cloud entry safety dealer with information loss prevention, firewall-as-a-service, and 0 belief community entry. It’s an all-encompassing answer for securely connecting distant and department customers to the Web, SaaS purposes, and personal apps.
To be taught extra about Cisco Safe Entry, please learn the e-book What’s Cisco Safe Entry and SSE?
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