Whereas gig work has supplied employees advantages like flexibility, it has additionally come on the expense of decrease pay, restricted protections, surveillance, and restricted privateness. Ways similar to petitions and boycotts have been used to impact change for employees within the conventional financial system, however these have confirmed far much less efficient within the gig financial system. To discover why, the authors use sociologist Robin Leidner’s idea of the customer support triangle for instance the ways in which employees, firms, and prospects align with one another to attain totally different outcomes, and descriptions how gig work actively reduces customer-worker alignment. To attain a greater stability for all three, the authors urge firms and prospects to step up, with firms taking the lead.
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