As we stride confidently into 2024, Cisco’s dedication to fostering a mutually useful partnership with our esteemed international companions stays unwavering. The previous yr witnessed the exceptional prowess of our sturdy accomplice ecosystem, impressively contributing an approximate 90 p.c to Cisco’s gross sales and delivering an unparalleled buyer expertise. This momentum serves because the cornerstone upon which we’re poised to construct better success.
For Cisco and its World Companion Engineering (GPE) group, the success of our companions and clients is synonymous with our personal success. In a dynamic panorama marked by technological evolution and shifting buyer expectations, GPE champions a resolute method to accelerating transformation and promptly addressing buyer wants. We goal to empower companions and clients alike, enabling them to attain enterprise outcomes with unprecedented pace.
Momentum that Drives Success
Guided by the imaginative and prescient of enhancing buyer experiences via the world’s premier accomplice expertise group, Cisco and the GPE group are on a mission to expedite buyer expertise adoption. Our group of specialists and digital transformation architects is devoted to collaborating with our companions each step of the way in which. This includes proactively getting ready companions for the longer term by upskilling and reskilling at a tempo that outpaces trade norms. Crucially, it necessitates mindfully delving into the guts of companions’ experiences and offering the help wanted to speed up gross sales.
Better Collectively
In our journey, the ethos of “Better Collectively” is not only a tagline however a tenet. Each initiative we undertake is a collaborative effort with our companions, shaping Cisco’s expertise technique, responding to trade calls for, and aligning with buyer expectations. Our accomplice technical group, a powerhouse of expertise and technologists, is the driving pressure behind this collaborative method. Embracing this philosophy, we persist in producing momentum that fosters the exact form of success important for our group, companions, and clients. Our goal just isn’t solely to handle their challenges however to empower them to thrive.
The Energy of Listening
Companion listening and suggestions are elementary to our collaborative tradition and permeate each section of the event lifecycle, enriching developments and outcomes. Our dedication to partnering early with each companions and clients of their lifecycle journey, coupled with the creation of packages and processes centered round intensive listening, allows us to generate superior outcomes that rework potentialities into realities.
Our method goes past merely creating alternatives to listen to companions’ voices; it includes actively responding to their suggestions. From Technical Advisory Teams (TAG) and the Demos Reimagined Pilot Program to Shogun and Black Belt Academy—and all the things in between—accomplice enter serves because the bedrock that informs Cisco’s funding choices and specifically GPE’s actions and funding choices. It ensures a laser deal with areas that demand probably the most consideration and packages that result in accomplice success. Moreover, this suggestions straight influences the enhancement of product high quality, contributing to a steady cycle of enchancment and innovation.
Among the many many achievements of the marquee packages inside GPE, a handful stand out which set the stage for a profitable 2024:
- Companion Product Pulse Surveys: The semi-annual surveys achieved document participation from companions, attributed partially to the growth into eight languages. This inclusive method garnered insights from a broader spectrum of companions worldwide, showcasing their invaluable views. The newest survey marked a major milestone with a 43 p.c enhance in international responses and a notable 25 p.c enhance in product rankings. This enhanced understanding of product sentiment allows us to delve deeper into the guts of the accomplice expertise, facilitating the acceleration of their gross sales.
- World Companion Technical Government Council (PTEC): Every of those occasions, that includes round 30 of Cisco’s prime international companions, provided useful insights, questions, and commentary targeted on Safety, Collaboration, and Enterprise Networking. The lively engagement showcased the immense worth that our accomplice ecosystem contributes to shaping Cisco’s strategic trajectory and, in flip, the success of our accomplice group.
- Companion Innovation Problem (PIC): The sixth annual PIC witnessed a major upswing in submissions, enrollments, and group participation. The astounding 198 p.c surge in enrollments showcases the profound creativity, experience, and unwavering ardour that characterize our accomplice technical group on our open platform. Going past delivering substantial worth to clients and carving out their distinctive presence out there, companions’ enthusiastic engagement with the brand new award class, Partnering for Objective, reaffirms their dedication to supporting social and environmental causes.
- World Companion Resolution Advisors (GPSA): Our high-touch technical and repair help empowers companions with the information and instruments important for profitable buyer engagements. Within the fiscal yr 2023, with over 100 accomplice engagements, GPSA performed a pivotal function in influencing $200M in pipeline bookings, creating profitable alternatives in collaboration with our companions.
As we embark on the journey of 2024, we stay dedicated to the ideas of partnership, collaboration, and responsiveness. Along with our companions, we are going to proceed to pave the way in which for fulfillment, leveraging innovation, technique, and agile implementation to create a future that’s actually “Better Collectively.”
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